General Questions / Frequently Asked Questions (FAQ)

How can I place an order?

Place your order quickly and easily directly through our online store.

Where can I find my downloads & streams?

You can now find all your purchased downloads & streams in one place at EROTIK.com. Simply log in to your customer account there using your usual login credentials. Under “My Movies”, you have access to your previously purchased content at any time.

So your movie collection has simply moved—it hasn’t disappeared.

How is my order packaged?

Discretion is important to us. That’s why every order is packaged 100% neutrally and discreetly.

Neither the packaging nor the return address gives any indication of the contents of your order.

How long is the delivery time?

In-stock DVDs are processed and shipped as quickly as possible once payment has been received. The exact delivery time depends on the shipping method you choose.

You can find all information about delivery times and shipping costs on our Shipping & Payment page .

My order is marked as “Backorder.” What does that mean?

An item with "Backorder" status is currently not in stock and is being specially reordered for you from our supplier.

The general delivery time for backorder items is typically 2 to 5 weeks. Titles with an expected longer delivery time are additionally marked with a yellow dot in our shop.

Please note that an order cannot be split after it has been placed. This means: if an order contains items with different delivery times, the entire order will only be shipped once all items are available.

One of the DVDs I ordered isn’t working. What can I do?

You can of course send defective DVDs back to us. Please contact our Customer Support team, who will be happy to assist you with the process. They will assist you with the return process.

For more information on returns, please see our DVD Return Policy.

I don’t like the DVD I ordered. What can I do?

Please understand that returns or refunds are not accepted if you simply don’t like the DVD you ordered and have already opened it. You can return unopened DVDs to us within 14 days.

Therefore, please familiarize yourself with the film’s content before purchasing, using the available product description, screenshots, and trailers.

How can I pay?

We offer several convenient and secure payment methods:

Can I also pay with PayPal?

For digital content such as downloads and streams on EROTIK.com, you can also pay with PayPal via our payment service provider Segpay. Unfortunately, this is not possible for DVDs.

Is it possible to change the payment method after placing an order?

If you’d like to change your payment method or shipping method later, please contact our customer support.

When submitting your request, please include your order number as well as your desired payment method or shipping method. We’ll be happy to check whether a change can still be made.

What description will appear on my credit card statement or bank statement?

Your privacy is important to us. That’s why our charges appear with a neutral and discreet description.

For credit card payments, the term “askorder.com” will appear on your statement.

Direct debit payments will be charged to your account with the neutral description “Online Order + Order Number.”

This ensures that the transaction description does not reveal the contents of your order.

How secure is my data?

Protecting your personal data is our top priority. Your data is used exclusively for internal purposes and to process your order. We do not sell your data or share it with third parties without your consent.

We use SSL encryption to ensure the secure transmission of your data. This ensures that the information you submit while placing an order or using our online store is transmitted securely.

Your data is also stored on specially secured servers and protected from unauthorized access through appropriate technical and organizational measures.

How can I delete my account?

You can delete your customer account yourself at any time directly in your account settings. Alternatively, our support team will of course be happy to assist you.

To do so, you can use our contact form, send us an email.

Please note: Once deleted, your account cannot be restored. Even downloads you’ve already purchased will no longer be accessible through your customer account.

How can I watch the video trailers?

As a registered customer of DVDEROTIK.com, you can watch all available video trailers for free. To do so, simply log in to your customer account with your email address and password.

There are no costs or further obligations associated with the trailers. Please note, however, that a trailer is not available for every DVD.

I’m looking for a specific DVD. Can you help me?

Are you looking for a specific DVD that you can’t find on our site? Feel free to ask us!

Thanks to our extensive network, we can often source many DVDs for you upon request, including some older or hard-to-find titles. Simply send us the title of the DVD you’re looking for via our contact form with no obligation. We’ll be happy to check whether we can order it for you and at what price.

I have another question.

Do you have questions about your order, a product, or your customer account? Our support team will be happy to help.

Simply contact us via our contact form or by email.